Residents warned of potential scammers posing as COVID-19 health practitioners

16 MARCH 2020


The City has received reports of criminals approaching residents at their homes pretending to offer medical service and claiming to be doing home testing for COVID-19.

The City would like to warn residents that no members of staff are assigned to perform door-to-door testing.

For normal City operations, residents should be aware that for any municipal work being performed, all municipal workers and contractors are obligated to carry a work order number specific to that dwelling and a City-issued identification card. Residents are advised to check the official identification card before allowing anyone onto their property.

The identification card must display the City logo, the name and surname of the staff member or mandated contractor, and must contain an embedded photo of the staff member or mandated contractor. Residents are not to allow anyone onto their premises until they have verified these details.

Any suspicious behaviour must be reported to the City’s law enforcement agencies on 021 480 7700 or the South African Police Service (10111).

Members of the public can verify whether visitors to their home are employed by the City by:

  • phoning the Call Centre on 0860 103 089 to confirm whether work is being carried out in their area
  • informing the official that they will allow them entry only once the Call Centre has verified their identity

Numerous resources have been made available to the public regarding COVID-19. These include:

·         The NICD Hotline on 0800 029 999 operates seven days a week, 24 hours a day

·       The Western Cape Provincial Government Hotline on 021 928 4102




·       WhatsApp:  0600 123 456

Issued by: Media Office, City of Cape Town