MEDIA RELEASE  3 MAY 2021 Let’s talk: how can the City improve services for businesses, new ideas welcome

Businesses and stakeholders have the opportunity to share their views and new ideas by completing the Business Satisfaction Survey that was launched on Friday 30 April.  This initiative aims to improve services provided to this sector to continue to promote a business-friendly environment that encourages economic growth and opportunities in Cape Town.

As part of the City of Cape Town’s commitment to business improvement, surveys are a powerful tool to increase organisational performance, gather real and meaningful data, and understand the views and perceptions of businesses.

The Business Satisfaction Survey aims to solicit the views of our stakeholders, and be informed by their experiences and perceptions about the City’s processes and the services that we provide. Both the informal and formal businesses are invited to participate in this survey.

‘The launch of this Business Satisfaction Survey is fitting to, not only to  look at what the City of Cape Town has accomplished during a very difficult time during the pandemic, but also because we need to keep our finger on the pulse and be available to our business sectors, reaching out as broadly as possible.

‘After all, a resilient and sustainable economy is only possible if our local government programmes such as the Business Satisfaction Survey (and many others), continue to promote the creation of a business-friendly environment,’ said the City’s Mayoral Committee Member for Economic Opportunities and Asset Management, Alderman James Vos.

There are planned engagements with various businesses, and the plan is to reach out to as many companies as possible. Linked to this Survey, there will be an opportunity to engage further with the City through our Ideas Management Platform, where many insights and ideas will be discussed in detail.

‘Ultimately, stemming from the survey results, a set of Reform Action Plans will be formulated, including the use of the City’s newly launched Ideas Management Platform process. Several partnerships will be formed to properly define the issues, set clear deliverables, timeframes and indicate the responsible parties,’ said Alderman Vos.

The City’s Ease of Doing Business approach is underpinned by a number of components:

  • Reducing red tape;
  • Streamlining business processes;
  • Promoting the customer-centric culture; and
  • Modernising systems for improved customer experience.

‘The City is looking forward to hearing from formal and informal businesses. We encourage them to let their voices be heard and to participate in shaping the next phase of our business improvement agenda in Cape Town,’ said Alderman Vos.

The survey is available here:

Issued by: Media Office, City of Cape Town