City warns customers of fake electricity officials

5 MARCH 2021

The City of Cape Town urges residents to be aware of scammers posing as electricity officials to gain access to their homes. In recent weeks, the City has been made aware of some instances of scams. Read more below:

The City is aware of scammers who are posing as City Electricity officials to gain access to residents’ homes in some areas across the metro. Criminals dressed in municipal clothing and carrying some form of identification operate by visiting residents at their homes and insisting they open their gates or front doors, so that electricity infrastructure can be checked. When given access to the property, the scammers then steal personal items. In most cases, scammers target the elderly.

‘We remind residents that the City does not have members of staff going door-to-door to check on electricity infrastructure without an appointment. When the City needs to do checks on electricity meters, officials will make the necessary appointment with the resident. Municipal workers and contractors must carry a work order number specific to that dwelling and a City-issued identification card. Residents should please ask to check the official identification card before allowing anyone onto their property.

‘The identification card must display the City logo, the name and surname of the staff member or mandated contractor, and must contain an embedded photo of the staff member or mandated contractor. Residents are not to allow anyone onto their premises until they have verified these details. We urge residents to please be vigilant in these cases,’ said the City’s Mayoral Committee Member for Energy and Climate Change, Councillor Phindile Maxiti.

Any suspicious behaviour must be reported to the City’s law enforcement agencies or the City’s Fraud Hotline on 0800 323 130 or to the South African Police Service (SAPS).

Members of the public can verify whether visitors to their home are in fact employed by the City by:

  • phoning the Call Centre on 0860 103 089 to confirm whether work is being carried out in their area
  • informing the official that they will allow them entry only once the Call Centre has verified their identity


Issued by: Media Office, City of Cape Town